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Learn about our mission, values and the people who make it happen

At PfH, we do more than procurement. We partner with organisations to tackle today’s toughest challenges; from volatile markets and sustainability to building safety and the housing crisis. Our role goes beyond frameworks and price cuts; we create value through innovation, smarter processes and data-driven insights. By combining expertise, technology and collaboration, we help members spend better and deliver more – turning procurement into a powerful driver of performance, resilience and social impact.

Powered by purpose at PfH

Purpose that drives us

We exist to make a positive impact on people’s lives. Procurement isn’t just buying – it’s about helping organisations overcome challenges and deliver priorities. Through collaboration, innovation and social value, we create long-term impact for homes,

Mission and values

People who care

Our people are the heartbeat of PfH. They are specialists with insight and energy, working side by side with members and suppliers. Collaboration and respect guide everything we do, creating partnerships that deliver value and make a lasting difference for the communities we serve.

Quantum - spend and contract management platform

Technology that empowers

Technology sits at the heart of what we do but it’s never the whole story. Our digital tools simplify complex processes, give members clarity over spend and contract management, and help suppliers work more efficiently. It’s procurement made smarter, not harder.

Our Mission & Values

Great procurement shouldn’t just save money, it should make a difference. We exist to help social housing organisations unlock better outcomes: deliver stronger social impact, genuine efficiency, and value that goes far beyond the bottom line.

Everything we do is shaped by four simple beliefs.

  • We bring passion to the work: Procurement might not sound glamorous, but we genuinely love what we do. We’re curious, we’re motivated, and we bring energy to every project because better procurement means better outcomes for residents and communities.
  • People always come first: Whether it’s our members, our suppliers, or each other, we treat people the way we’d want to be treated. Relationships matter to us, and we take the time to get them right.
  • We stay one step ahead: The world doesn’t stand still, and neither do we. We embrace change, ask better questions, and constantly look for smarter ways to deliver value.
  • We do the right thing: Integrity isn’t negotiable. We’re open, we’re honest, and we hold ourselves to the standards we’d expect of others. It’s not complicated, it’s just how we work.
Trusted by housing sector image

Social value is who we are

At PfH, social value isn’t just a department or a box to tick, it’s part of how we think and work. Every framework, every partnership and every conversation is driven by a simple belief: procurement can change lives for the better.

From creating opportunities for small and local businesses to supporting community projects and helping members reach their net zero goals, we see social value as the thread that ties everything together. It’s about making sure every pound spent through PfH delivers something meaningful for people, for the communities we serve and for the environment.

Explore our Social Value and ESG work
Members of procurement for Housing
Download our Social Value Report
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Leadership team

Our leaders bring deep experience across housing, procurement and public services and they’re as approachable as they are knowledgeable. They lead by example, stay close to our members and ensure we never lose our human touch. Their focus is clear: driving innovation with purpose and supporting the communities we serve.

nps-score-graphic
  • Steve Malone

    Steve Malone

    Group CEO

  • Lisa Lynch

    Lisa Lynch

    Chief Operating Officer

  • Philip Moss

    Philip Moss

    Chief Technology Officer

  • Richard Godsland

    Richard Godsland

    Finance Director

  • Rob Peck

    Rob Peck

    Chief Commercial Officer

  • Neil Butters

    Neil Butters

    Operations Director

  • Mel Johnston

    Mel Johnston

    Marketing Director

  • Darren Marl

    Darren Marl

    Head of Commercial

Careers with us

Work with purpose

PfH is full of people who care about their work, about each other, and about doing the right thing. We’re problem-solvers, project planners, data-lovers and detail-hunters who share one goal: to make procurement work better for everyone. We back our people to grow, learn and take ownership.

If you’re driven by purpose and enjoy making a real difference, you’ll fit right in.

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More than just a workplace

PfH is a place where people feel they belong.

We’re proud of our culture, open, down-to-earth and built on trust. We work hard, but we also make time to celebrate wins, share ideas and support each other.

Everyone here plays a part in something bigger: helping social housing organisations deliver essential services and stronger communities. We want our people to grow with us to learn, to lead and to see the real difference their work makes.

Whether you’re building your career or bringing years of experience, you’ll find a team that values your voice and your purpose.

  • “PfH genuinely invests in its people, providing professional development opportunities such as CIPS qualifications and empowering individuals to take on evolving roles by building and leading new teams. I’ve always felt supported to grow. The culture is open, agile and respectful, feedback is welcomed, and change is embraced. Even during the pandemic, there was a real effort to keep us connected and engaged. It’s a place where hard work is recognised, and relationships matter”

    Kathryn Irons – Head of Key Accounts

    PfH

  • “Working at PfH has been an incredible experience. I love taking product management from a blank slate and watching it grow. The positive attitude here has made my first year truly enjoyable. Inprova is open to new ideas and supports them fully. One memorable project was Quantum, where setting quarterly releases was a significant milestone. We continue to collaborate with user and supplier groups for impactful updates. The supportive and welcoming culture ensures success, even when Quantum disrupts daily tasks. Remote working is effective due to excellent communication and trust within the team.”

    Rebecca Day – Senior Product Manager

    PfH

  • “What truly sets PfH apart is its culture of continuous learning. The organisation encourages growth through training, conferences, and dedicated time for research. I value the opportunity to develop within and appreciate the supportive nature of my colleagues. Inprova consistently promotes collaboration and the sharing of knowledge, making it a unique and enriching place to work.”

    Beverley Hynds – Category Manager

    PfH

  • “After 37 years, I still have a deep passion for the work I do. I have grown with the company from on-the-job training to becoming a supervisor. During this time, I have also had the opportunity to share my knowledge by assisting with IT training within the community, drawing on the skills and experience I have gained at Inprova. What keeps me here are the people – we are a close-knit team, and there is a real culture of care amongst all of us. It is the little things that make Inprova feel like home – fun days out, charity days, cakes & sausage rolls in the kitchen, or colleagues asking after my grandchildren, it is the little things that make PfH feel like hom”

    Fiona Davenport – Quantum Billing Supervisor

    PfH

  • “Working at PfH is fantastic, mainly because of the people. My team is incredibly supportive, making it a joy to come to work every day. Inprova has also supported my professional growth, helping me achieve AAT Level 2 and Level 3 qualifications and become an AATQB member. The work culture is unique, with a high level of trust and flexibility that allows for a healthy work-life balance. Plus, the annual days out and Christmas parties are great perks!”

    Jenna Appleton – Accounts Assistant

    PfH

What our members say

  • “The Telecoms Framework has provided Blackwood with a convenient method of purchasing specified telecommunication devices. The versatility of the Lots provides varied available options for differing requirements. The Framework has streamlined and simplified the process of obtaining telecom devices compared to our prior arrangement. Blackwood Homes and Care intends to retain usage of this framework for the foreseeable future.”

    Alasdair Burgess – Procurement & Delivery Officer

    Blackwood Homes

  • “I wanted to send a quick note, thanking you for all your support, it has been fantastic, and all of the procurements we have done with your assistance has been unbelievable. As NCHA enter a new world of bring the Repair and Maintenance in-house, I am sure your support will be even more crucial. Already you have supported and guided us with two of the essential elements in leasing of the fleet through Lease Plan, and the Materials through JSP. This could not have been achieved with such ease without you. Then there’s the accommodation and decant, again this was vital for NCHA, and the support offered by PfH was second to none.”

    Andrew Mitchell – Head of Procurement

    Nottingham Community Housing Association

  • “I truly appreciate everything that you and your team have done to enable DCC to get this Procurement to market. I will inform our Corporate Procurement Manager of the fabulous service we have received from yourselves”

    Amanda Walsh – Category Officer

    Dundee City Council

  • “Procurement frameworks like PfH Scotland offer a streamlined and more efficient way for Housing Associations to procure goods and services than traditional competitive tenders. Suppliers have already been vetted for quality, compliance, and value for money, and by using the framework, we are able to skip the often lengthy and resource-intensive process of conducting our own competitive tender and instead with support from our account manager we can run a mini tender or select a supplier from a pre-approved list. This approach saves GHA both time and money as the procurement framework has already done the work of ensuring that the suppliers on the list are reputable and capable of delivering the required goods or services on time and at agreed costs.”

    Alexander Carle – Director of Asset Management

    Grampian Housing Association

  • “I would highly recommend working with PfH. Despite being nervous about leading my first formal tender process, I was kept well informed with each stage of the tender explained thoroughly. Any queries were fully addressed and the whole process simplified. Where I was unable to make a decision straight away, or unsure of the best way forward, our consultant was able to provide me with reasons for and against in order for me to make a sound decision that was most suitable for my organisation. In summary, working with PfH’s Procurement Services Team has been a very positive experience and I look forward to working with them more in the future.””

    Bianca Roe – Technical Compliance

    Connect Housing

  • “Overall, saha are really pleased with the support received from our PfH Consultant. We have had great confidence in the team throughout the whole process and their hard work ensured that what we anticipated to be a very hard contract to procure was delivered flawlessly, taking a lot of pressure off our operational team.””

    Andrew Smith – Head of Property Services

    Salvation Army Housing Association (saha)

  • “PfH have just finished undertaking a mini-competition for our Temp Alternate Accommodation contract. They were very efficient in talking us through the process at the start of the mini competition to the awarding of the contract to the winning supplier. Throughout the process, they were patient with us and provided detailed information to our many questions. I would recommend them to any organisation that needs to engage within a framework.”

    Edward Ogundele – Contracts Manager

    Peabody

  • “We always find them to be very helpful and knowledgeable and have lots of relevant frameworks for us to access. They are a very helpful resource; we find them to be very hands on and nothing is too much trouble”

    Carmen Young – Procurement Officer

    Bromsgrove District Council

Latest Insights

Case studies

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Managed by Inprova Group

Inprova Group, the power behind PfH, delivers professional procurement services for private and public sector organisations across the UK. Its expertise in procurement and technology solutions has led to two nominations for the CIPS Purchasing and Supply Management Awards.

PfH is supported by the National Housing Federation (NHF) and the Chartered Institute of Housing (CIH), while the quality of Inprova Group’s work is monitored by HouseMark.